Order information

How to find a product

Finding a product via the search box
Use the search box at the top of every page to find a (specific) product. When you enter a search term, the search function will take you straight to the results of your search. The search function will also offer suggestions for any partially or incompletely entered terms. To narrow down your search, you can specify a product category from the filter bar on the left-hand side. The order in which you list search terms will not affect the search. However, it is important to leave a space between each term.

Below are a number of examples of search requests that produce relevant results:
- Car seat
- Pebble
- Pebble Red (specific model)
- Maxi Cosi (brand)
- Foot muff black
- 87643997 (article number)

Finding a product via the product categories displayed in the top menu bar
At the top of every page is a menu bar listing the product categories. By holding your mouse over your chosen category, you can see all the subcategories within that category. You can either click on the category heading, for example 'Car seats', to go to the overview page for that category, or you can click on a subcategory heading, for example the 'Baby car seats' subcategory within the 'Car seats' category to go to the overview page for that subcategory. There is also a third option. Some subcategories list either further subdivisions or individual products. You can click on your chosen product (or further subdivision) to go directly to the product (or the overview page for the subdivision). For example, you can select the 'Maxi Cosi Cabriofix' product which is listed under the subcategory heading 'Baby' within the 'Car seats' category.

Finding a product on an overview page
Once you have selected one of the overview pages, you have two options. You can either scroll through the entire range, pulling up more information on any product by clicking on it, or you can filter your results using the filters on the left-hand side of the page to reduce the number of products on display. You can use one or more filters to suit your requirements.

Add to shopping basket

Once you have found the product you are looking for, simply click on the shopping basket button to add that item to your order. A pop-up display will appear briefly in the top right-hand corner of your screen. This alerts you to the fact that you have just added an item to your shopping trolley. It also clearly displays the contents of your shopping trolley, the value of each item, and the total value. Once you have finished shopping, click on 'go to checkout'.

The shopping cart button is only displayed if the product is in stock.

Placing an order

In your shopping basket (order summary page), you can review your order and make any changes required. If you have a gift card code for a discount, you can also enter the (discount) code here. Once you are happy with the contents of your shopping basket, click on 'go to checkout'.

At the checkout, you complete your order. First, you fill in the required personal details (If you create an account, the order process with be easier in future purchases). Then you choose your preferred delivery option. And lastly, you select the method of payment. You are also given one more opportunity to check the final amount to be paid. If you are happy to accept, click on 'Place order now' to complete your purchase.

Once your order has been placed, an overview of your order (order confirmation) will be sent immediately to the email address you provided. We will get in touch with you if we have any questions regarding your order. If there are no questions, a Track & Trace number will be sent to you as soon as your order leaves the warehouse allowing you to follow the progress of your order.

Secure ordering

Any personal details you are asked to enter as part of the order process are safe. When you create a Maxi-Cosi Outlet online account, a secure connection is made between www.maxicosi-outlet.co.uk and your device. This so-called SSL connection can be identified by its URL which begins with https:// and the padlock symbol that appears in your browser status bar. 

Definition of 'in stock'

All products listed on www.maxicosi-outlet.co.uk have a real-time connection to the stock levels in our warehouse. This enables us to present you with the most accurate status of a product's stock level. We are often asked why a particular product is no longer visible on the website when just yesterday it was displayed. This is due to the stock levels at that time - as soon as a product goes out of stock, it is removed from the website. There are two possible stock statuses:

A. 'in stock' means that there is plenty of stock available
B. The label '1-5 items in stock' indicates the quantity remaining in stock

If the product you are looking for is no longer on the website, please do not hesitate to contact our customer service team. We will be able to tell you whether or not the product in question will be back in stock soon.